The objectives that we set for this market analysis were to determine:

• What are the enterprise objectives for data recovery, in terms of RTO and RPO
• What are their strategic movement to protect their IT operation
• What drives their choice of a process, a product and a vendor
• What solution have they implemented to secure their data, and what ideally would they like to achieve
• How do the recent technological advances help resolve their problem
• What are their selection criteria when the select a product
• What are the criteria for selecting a business continuance and disaster recovery solution
• How satisfied are IT managers with their present solution, and what are their most urgent requirements
• What singularities distinguish various industries, in term of priorities, issues and needs
• Are desktops, laptops, and mobile computers backed up, and is the situation about to change?

While these main objectives were achieved, we collected and analyzed several other statistics and demographics, such as storage growth and distribution, distribution of operating systems and servers, and software and library vendors.

Survey Methodology

To qualify for the survey, the respondent had to have at least half a terabyte of total disk capacity, and be responsible for backup, archive and/or disaster protection

• We developed a questionnaire in collaboration with a number of industry executives.
• We tested the questionnaire with ten IT managers, in one or several telephone interviews
• We asked several thousands IT managers a limited set of questions to determine if they qualified for the survey. 1071 responded
• Over 500 respondents qualified for the full survey. We selected over 100 of them, with an attempt to have an relatively even distribution among the industries, as well as the disk capacity ranges
• We sent a detailed questionnaire of over 200 questions to the selected respondents
• We compiled and analyzed the results. We received 124 good responses
• We also included comments resulting from the many contacts we have throughout the year with IT managers, independently of this structured survey

1. Respondent Distribution by Industry
   Total Population –Screener 6
2. Respondents Distribution by Industry
   Population that answered Full Survey 6
3. Total Raw Disk Capacity
   Total Population – Screener 7
4. Total Raw Disk Capacity
   Selected Respondents- Full Survey 7
5. What is Your Recovery Time Objective (RTO) 10
6. What is Your Recovery Point Objective (RPO) 10
7. When is Your Enterprise at Risk? 11
8. Cost per Hour of Downtime for Critical Applications 11
9. How Do You Plan to Recover from Disaster 12
10. Do you have or plan to have a Hot Site? 12
11. Remote Mirroring/Replication 13
12. Remote Replication by Industry 13
13. Mirroring – What Percent can be ATA/IDE Drives 14
14. Is Encrypted Data on Tape or Disk Media a Needed Feature? 14
15. Levels of Data Protection By Industry 16
16. Business Continuance Solution Selection Criteria 16
17. Business Continuance Solution Problem Rating 17
18. BC - Number One Problem:
    Inadequate Time to Recover From Disaster Rated by Industry 17
19. Data Protection Rating Features/Techniques 19
20. Data Protection Features/Techniques Implementation 19
21. Impediments to Implementing Data Protection 20
22. Most Significant Data Protection Related Problem 20

1- Site Profile- List of Figures (Continued)

1. Company Annual Revenue 24
2. Respondent Distribution by Industry - Total Population -Screener 25
3. Respondents Distribution by Industry
   Population that answered Full Survey 26
4. Number of Employees at Site 27
5. Number of Servers 28
6. Number of Servers by Industry 29
7. Server Operating System 30
8. Server Operating System Distribution by Industry 31
9. Change in OS Use 32
10. Percent of Change in UNIX Use 33
11. Percent of Change in Windows 2000/NT Use 34
12. Percent of Change in Linux Use 35
13. Percent of Change in Novell NetWare Use 36
14. Network Topology 37
15. Database Used 38
16. Most Critical Applications 39
17. Disk Capacity Used by Application - Customer Relation Management 40
18. Disk Capacity Used by Application - Accounts Receivable 41
19. Disk Capacity Used by Application - Web Transactions/E-Commerce 42
20. Disk Capacity Used by Application - E-mail 43
21. Number of Remote Offices 44

2- Storage Profile - List of Figures (Continued)

1. Total Raw Disk Capacity - Total Population- Screener 46
2. Total Disk Capacity - Sorted By Industry 47
3. Total Raw Disk Capacity - Selected Respondents- Full Survey 48
4. Disk Capacity Growth Rate for 2003 49
5. Nearline Tape Capacity at Primary Data Centers 50
6. Number of NAS Systems 51
7. Number of NAS Systems - Distribution 52
8. Total NAS Disk Capacity 53
9. Expected 2003 NAS Growth Rate 54
10. Number of SAN Systems 55
11. Number of SAN Systems - Distribution 56
12. Total SAN Disk Capacity 57
13. Expected 2003 SAN Growth Rate 58
14. SAN vs. NAS 59
15. NAS Capacity vs. Total Site Capacity 60
16. SAN Capacity vs. Total Site Capacity 61

3- Business Continuance- List of Figures (Continued)

1. What is Your Recovery Time Objective (RTO) 63
2. Recovery Time Objective (RTO) Sorted by Industry 64
3. Recovery Time Objective (RTO) Sorted by Site Disk Capacity 65
4. What is Your Recovery Point Objective (RPO) 66
5. Recovery Point Objective (RPO) Sorted by Industry 67
6. Recovery Point Objective (RPO) Sorted by Site Disk Capacity 68
7. When is Your Enterprise at Risk? 69
8. When is Your Enterprise at Risk? Sorted by Industry 70
9. When is Your Enterprise at Risk? Sorted by Site Disk Capacity 71
10. Cost per Hour of Downtime for Critical Applications 72
11. Cost per Hour of Downtime for Critical Applications Sorted by Industry 73
12. Cost per Hour of Downtime for Critical Applications Sorted by Capacity 74
13. Do you have or plan to have a Hot Site? 75
14. Percent of Respondents with Hot Site Sorted by Site Capacity Range 76
15. Respondents with a Hot Site Sorted By Industry 77
16. Where is your Hot Site Located? 78
17. Raw Disk Capacity at Hot Centers 79
18. Nearline Tape Capacity at Hot Centers 80
19. How Often Do You Test Your Business Continuance Process? 81
20. How Often Do You Test Your Business Continuance Process? 

By Capacity range 82

21. Remote Mirroring/Replication 83
22. Remote Mirroring by Industry 84
23. Remote Replication by Industry 85
24. Mirroring 86
25. Is Mirroring Synchronous or Asynchronous? 87
26. Data Security- Are You Constrained by Legal Requirements? 88
27. Data Security- Are You Constrained by Legal Requirements? By Industry 89
28. Is Encrypted Data on Tape or Disk Media a Needed Feature? 90
29. Is Encrypted Data on Tape or Disk Media a Needed Feature? By Industry 91
30. Is Encrypted Data on Tape or Disk Media a Needed Feature? Sorted by Site Disk capacity 92
31. Business Continuance Solution Selection Criteria 93
32. BC - Rating Selection Criteria - Cost
    Sorted by Site Disk Capacity Range 94
33. BC - Rating Selection Criteria - Use of Existing Resources
    Sorted by Capacity 95
34. BC - Rating Selection Criteria - Use of existing network
    Sorted by Capacity 96
35. BC - Rating Selection Criteria - Fast Recovery From Disaster
    Sorted by Capacity 97
36. BC - Rating Selection Criteria - Compliance with Legal Requirements
    Sorted by Capacity 98
37. BC - Rating Selection Criteria - Minimize IT Staff Involvement
    Sorted by Capacity 99
38. Business Continuance Solution Satisfaction Rating 100
39. Business Continuance Solution Problem Rating 101

                           4- Data Protection- List of Figures (Continued)

1. Data Protection Rating Features/Techniques 103
2. Data Protection Rating Features/Techniques - Finance/Banking Industry 104
3. Data Protection Rating Features/Techniques - Health Industry 105
4. Data Protection Rating Features/Techniques - Manufacturing Industry 106
5. Data Protection Rating Features/Techniques - Retail Distribution Industry 107
6. Data Protection Rating Features/Techniques – Government 108
7. Data Protection Rating Features/Techniques - Education Industry 109
8. Data Protection Rating Features/Techniques - Consulting Industry 110
9. Data Protection Rating Features/Techniques - Telecom Industry 111
10. Data Protection Rating Features/Techniques - Transportation Industry 112
11. Data Protection Feature/Technique Implementation 113
12. Data Protection Feature/Technique Implementation
    Site with less than 20 TB Capacity 114
13. Data Protection Feature/Technique Implementation
    Sites with more than 20 TB Capacity 115
14. Levels of Data Protection 116
15. Levels of Data Protection By Industry 117
16. Levels of Data Protection By Capacity 118
17. Impediments to Implementing Data Protection 119
18. Impediments to Implementing Data Protection
    Cost of Bandwidth by Industry 120
19. Impediments to Implementing Data Protection
    Product Cost by Industry 121
20. Impediments to Implementing Data Protection
    Time to Install by Industry 122
21. Impediments to Implementing Data Protection
    Management Complexity by Industry 123
22. Impediments to Implementing Data Protection
    More Important Things to Do by Industry 124
23. Impediments to Implementing Data Protection
    Staff Shortage by Industry 125
24. Outsourcing 126
25. Outsourcing Satisfaction Rating 127
26. Data Protection Vendor Selection 128
27. Data Protection Vendor Selection - Less than 20 TB Capacity 129
28. Data Protection Vendor Selection - More than 20 TB Capacity 130
29. Do You Charge Your Internal Users for Protecting Their Data? 131
30. Do You Have a Policy for Backing Up Data From the Following Devices? 132
31. How Important do you Consider Data Backing up the Following Devices? 133
32. Most Significant Data Protection Related Problem 134
33. Second Most Significant Data Protection Related Problem 135
34. Data Protection IT Budget Percentage 136

                           5- Analysis by Industry - List of Figures (Continued)

1. Finance/Banking Industry: Disk Capacity Distribution 138
2. Health Industry: Disk Capacity Distribution 139
3. Manufacturing Industry: Disk Capacity Distribution 140
4. Retail Distribution Industry: Disk Capacity Distribution 141
5. Government: Disk Capacity Distribution 142
6. Education: Disk Capacity Distribution 143
7. Consulting: Disk Capacity Distribution 144
8. Telecommunications Industry: Disk Capacity Distribution 145
9. Transportation Industry: Disk Capacity Distribution 146
10. Number of SAN and NAS Systems 147
11. Number of SAN and NAS Systems – Finance/Banking 148
12. Number of SAN and NAS Systems – Health 149
13. Number of SAN and NAS Systems – Manufacturing 150
14. Number of SAN and NAS Systems – Retail Distribution 151
15. Number of SAN and NAS Systems – Government 152
16. Number of SAN and NAS Systems – Education 153
17. Number of SAN and NAS Systems – Consulting 154
18. Number of SAN and NAS Systems – Telecom 155
19. Number of SAN and NAS Systems – Transportation 156
20. BC - Rating Problem Areas
    Inadequate Time to Recover From Disaster Sorted by Industry 157
21. BC - Rating Problem Areas
    Lack of a Hot Site Sorted by Industry 158
22. BC - Rating Problem Areas
    Data not Secured Sorted by Industry 159
23. BC - Rating Problem Areas
    Inexperienced Staff Sorted by Industry 160
24. BC - Rating Problem Areas
    Cost of Network Sorted by Industry 161
25. BC - Rating Problem Areas
    Number of Staff Involved Sorted by Industry 162