A population of over one thousand IT sites involving nine major industries was surveyed and questioned on their Business Continuance and Disaster Protection practices and plans.

This report provides statistics on practices, ranks issues and needs, indicates satisfaction ratings, and analyzes trends and plans.

The following parameters are analyzed for the entire population, and peculiarities pertaining to each of the major industries are highlighted

Servers and Operating System distribution, and growth rate

Disk and Tape Utilization by data tier (primary data, backup, archive, mirroring)

Disk and tape capacity

Applications and Database

RTO and RPO (Recovery Time and Point Objectives)

Mirroring and Replication- Local, Remote- Synchronous, asynchronous

Products used

Hot sites- Number, Distance

Cost per hour of downtime

Disaster Recovery practices

Product and Vendor selection criteria

Vendor selection criteria

Major issues and problems

Major technologies rating

Objectives

The objectives that we set for this market analysis were to determine:

• What are the enterprise objectives for data recovery, in terms of RTO and RPO
• What are their strategic movement to protect their IT operation
• What drives their choice of a process, a product and a vendor
• What solution have they implemented to secure their data, and what ideally would they like to achieve
• How do the recent technological advances help resolve their problem
• What are their selection criteria when the select a product
• What are the criteria for selecting a business continuance and disaster recovery solution
• How satisfied are IT managers with their present solution, and what are their most urgent requirements
• What singularities distinguish various industries, in term of priorities, issues and needs
• Are desktops, laptops, and mobile computers backed up, and is the situation about to change?

While these main objectives were achieved, we collected and analyzed several other statistics and demographics, such as storage growth and distribution, distribution of operating systems and servers, and software and library vendors.

Survey Methodology

To qualify for the survey, the respondent had to have at least half a terabyte of total disk capacity, and be responsible for backup, archive and/or disaster protection

• We developed a questionnaire in collaboration with a number of industry executives.
• We tested the questionnaire with ten IT managers, in one or several telephone interviews
• We asked several thousands IT managers a limited set of questions to determine if they qualified for the survey. 1071 responded
• Over 500 respondents qualified for the full survey. We selected over 100 of them, with an attempt to have an relatively even distribution among the industries, as well as the disk capacity ranges
• We sent a detailed questionnaire of over 200 questions to the selected respondents
• We compiled and analyzed the results. We received 112 good responses
• We also included comments resulting from the many contacts we have throughout the year with IT managers, independently of this structured survey

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